The Quru Lab Blog
Ideas for building products and businesses that work better.
Practical insight, useful frameworks and clear thinking from the team behind Quru Lab, The Hub and Padi.
30 articles
Page 1 of 4
The Day Your Business Gets Too Big for Your Memory
You remember who is on leave, which customer needs a follow-up, what you promised during yesterday’s meeting, and which employee is handling that urgent task. Until one day, you don’t. When a business is small, the founder can often manage a surprising amount of information without a formal system. You know every employee by name.…Read article
Your Business Has Processes. Can Anyone Else Find Them?
You spent hours creating the policy. You documented the procedure. You even sent the file to the team. So why is everyone still asking you what to do? Perhaps the document is on your laptop. Maybe it was shared in the company WhatsApp group three months ago. Perhaps the latest version is buried in an…Read article
The Cost of Asking “Who Has It?”
How much time does your team lose every day asking questions that should already have answers? “Who is handling this?” “Where is the document?” “Did anyone attend to that customer?” “Has the manager approved it?” “Who has the latest version?” None of these questions sounds particularly expensive. Most take only a few seconds to ask.…Read article
What Your Employees Know That Your Business Doesn’t
One of your most valuable business assets might be walking out of your office every evening. And you may not even know it. Think about the employee who knows exactly how to calm an unhappy customer. The person who understands why a particular process always breaks down. The team member who knows which supplier delivers…Read article
The Business Growth Trap: When More Employees Create More Problems
More people should mean more work getting done. So why does managing your business become harder every time you hire someone new? At some point, hiring more people stops feeling like progress and starts feeling like another problem to solve. You hire an additional employee to reduce the workload, but now there are more people…Read article
The 10-Minute Business Systems Test
Don’t open your sales dashboard. Don’t check your bank account. Don’t count your customers. Let’s check something else. Your internal systems. There is a question many business owners don’t ask often enough and that is : “If I stopped personally checking everything, would my business still run properly?” Let’s find out. Take ten minutes. Answer…Read article
Your Business Has a Memory Problem
One of the quiet problems in growing businesses is that it is being operated from memory. A conversation happens on Monday. A decision is made on Tuesday. Someone is given an instruction on Wednesday. By Friday, nobody can remember exactly what was agreed. Someone says, “I thought she was handling it.” Another person says, “I…Read article
The Problem Before the Product: Why Great Technology Starts With Listening
Before you build the solution, make sure you understand the problem. There is a temptation in technology to fall in love with what we can build. A new technology emerges, a developer discovers a new capability, or an entrepreneur has an exciting idea. A team gets together and starts asking: “What can we build with…Read article
If You Have to Ask Everyone What is Happening, You are Not in Control
At 10:13 a.m., your phone rings with notifications. “Boss, please, I need clarification.”“Boss, has the client approved this?”“Boss, where can I find the document?”“Boss, should we go ahead with the delivery?” You haven’t even finished your breakfast yet somehow, you are already managing six different parts of the business. This is the strange reality of…Read article
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